At winepkr, your personal data is treated with the same care and precision we apply to every aspect of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a user based in Pakistan.
Six core principles guide how winepkr handles every piece of personal information shared by our Pakistani user community.
winepkr collects only the data that is strictly necessary for account operation, KYC compliance, and service delivery. Nothing more, nothing less.
Your personal data is never sold, rented, or traded to any third party for marketing or commercial purposes. Your information stays within the winepkr ecosystem.
All data in transit and at rest is encrypted using industry-standard TLS 1.3 and AES-256 protocols, ensuring your financial and personal details are always secure.
You may access, correct, or request deletion of your personal data at any time. winepkr provides clear mechanisms to exercise all your data subject rights.
winepkr does not retain your data indefinitely. Retention periods are defined based on legal obligations and operational necessity, and are clearly documented.
In the unlikely event of a data breach affecting your personal information, winepkr will notify you promptly and take immediate remediation steps.
Every piece of data you share with winepkr follows a transparent, controlled lifecycle — from collection through to secure deletion.
Data is gathered at registration, during KYC, via payment processing, and through your active use of the platform.
Data is processed for account management, fraud prevention, regulatory compliance, and improving your gaming experience on winepkr.
All data is stored on encrypted servers with access restricted to authorised personnel only. Pakistani payment data is handled via PCI-DSS compliant processors.
Data is shared only with our KYC verification partners, licensed payment processors (JazzCash, EasyPaisa, HBL etc.), and regulatory authorities when legally required.
Upon account closure (and once mandatory retention periods expire), your personal data is securely and permanently deleted from all winepkr systems.
Request a full copy of all personal data winepkr holds about you at any time.
Ask us to correct any inaccurate or incomplete personal data on your account.
Request deletion of your data, subject to legal retention obligations we must fulfil.
Object to specific types of data processing, including direct marketing communications.
Receive your data in a structured, machine-readable format to transfer to another provider.
Request that we limit how we use your data while a complaint or review is in progress.
This Privacy Policy ("Policy") describes how winepkr ("winepkr", "we", "us", or "our"), the operator of the online gaming and sports betting platform at https://winepkr.net ("the Platform"), collects, uses, shares, and protects your personal information.
This Policy applies to all users who access or register on the winepkr Platform, including users based in Pakistan accessing the Platform from Karachi, Lahore, Islamabad, Faisalabad, or any other city. By creating an account and using our services, you acknowledge that you have read and understood this Policy in its entirety.
This Privacy Policy should be read alongside the winepkr Terms & Conditions, which together form the complete legal framework governing your use of our Platform.
For the purposes of applicable data protection legislation, winepkr is the data controller — the entity that determines the purposes and means of processing your personal data. Our designated Data Protection Officer (DPO) can be contacted at:
All data protection requests are handled within 30 calendar days of receipt.
When you create a winepkr account, we collect:
To comply with Know Your Customer obligations and anti-money laundering regulations, we may collect:
All deposit and withdrawal activity generates transaction records including payment method identifiers (e.g., JazzCash mobile number, last four digits of card, IBAN), transaction amounts in PKR, timestamps, and settlement references. winepkr does not store full card numbers — these are handled by our PCI-DSS compliant payment processors.
We automatically collect data about how you interact with the Platform, including:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, CNIC | Registration form, KYC upload |
| Contact | Mobile, Email, City | Registration form |
| Financial | JazzCash, bank IBAN, PKR amounts | Payment processor |
| Technical | IP address, device type | Automated on login/use |
| Behavioural | Games played, bets placed | Platform activity logging |
| Communications | Chat transcripts, support emails | Customer support interactions |
winepkr uses your personal data for the following specific purposes:
winepkr processes your personal data under one or more of the following legal bases:
winepkr does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:
Financial transaction data is shared with our licensed payment processing partners (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and international card schemes) to the extent necessary to complete your deposit or withdrawal. These processors are bound by their own privacy policies and PCI-DSS obligations.
Identity documents and biometric data submitted during KYC are processed by our accredited third-party identity verification partner. This partner is contractually bound to use your data solely for verification purposes on behalf of winepkr and to delete it after the verification process is complete.
winepkr may disclose your personal data where required by a valid court order, regulatory directive, or request from an authorised law enforcement agency. We will, where legally permitted, notify you of any such disclosure.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and provided with the opportunity to exercise your data rights.
winepkr will never share your personal data with advertisers, data brokers, or social media platforms for commercial targeting purposes.
winepkr retains your personal data for no longer than is necessary for the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years | Regulatory & AML obligations |
| KYC Documents | 5 years after account closure | Legal / AML compliance |
| Financial Transaction Records | 7 years after transaction | Tax & audit requirements |
| Customer Support Records | 3 years from last interaction | Dispute resolution |
| Platform Usage Logs | 12 months rolling | Security & fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of consent |
Following the expiry of applicable retention periods, your data is securely and irreversibly deleted or anonymised.
winepkr implements a comprehensive set of technical and organisational security measures to protect your personal data, including:
Despite these measures, no method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your personal information, winepkr will notify you and relevant authorities in accordance with our breach response obligations.
winepkr uses cookies and similar tracking technologies to enhance your experience on the Platform and to ensure its proper functioning. The types of cookies we use include:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality. winepkr does not use cookies for cross-site advertising tracking.
The winepkr Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend their account, void any associated transactions, and delete all personal data collected in relation to that account.
If you believe a minor may have registered on winepkr, please contact us immediately at [email protected] so we can take prompt action.
To exercise any of your data subject rights — access, rectification, erasure, portability, objection, or restriction — please contact our Data Protection Officer using one of the following methods:
winepkr will acknowledge your request within 5 business days and complete processing within 30 calendar days. In cases of exceptional complexity, this period may be extended by a further 30 days, and you will be informed accordingly. We may need to verify your identity before processing any data rights request.
winepkr will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
winepkr's servers and infrastructure are located in secure data centres designed to meet international data protection standards. In order to deliver our services to Pakistani users — including processing payments via JazzCash, EasyPaisa, and international card schemes, and conducting KYC verification — your data may be transferred to and processed in countries outside Pakistan.
Where such transfers occur, winepkr ensures that appropriate safeguards are in place, including contractual arrangements with data processors that require them to maintain equivalent levels of data protection to those described in this Policy.
winepkr may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material, we will provide at least 14 days' prior notice via email or a prominent notice on the Platform before the updated Policy takes effect.
The effective date at the top of this page indicates when the Policy was last revised. Your continued use of the Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
For any questions, concerns, or requests related to this Privacy Policy or how winepkr handles your personal data, please do not hesitate to reach out:
Our support team includes Urdu-speaking agents available during Pakistan business hours (9am – 10pm PKT) to assist users from Karachi, Lahore, Islamabad, Faisalabad, and across the country.
You've seen how seriously we take your privacy. Now experience a platform that's equally serious about giving Pakistani players the best gaming, fastest payments, and unbeatable odds — from PSL cricket to live casino.